When you arrive at a Luxury Cotswold Retreat, you can expect to find a clean and well-presented property. You will experience a warm welcome with lights left on to guide you on arrival, heating on (in the colder months), and a delicious welcome hamper to enjoy following your journey. There is an information booklet within each property detailing emergency procedures, instructions for appliances and information about the property.

Here at Luxury Cotswold Retreats we always try to be conscious of our impact on the environment; therefore, we decided instead to create a beautiful website so no matter where you are, you can view our properties and access those all-important details.

On each accommodation page of our website you will find detailed descriptions of each property and it’s facilities. If you find yourself with further questions, please don’t hesitate to contact us and we’ll do our very best to help you.

We will always try to accommodate early arrivals or late departures upon prior request. Whether we can accept these requests depends on the bookings either side of yours and the time we need to get the property ready for you. Please note that due to COVID-19 precautions, the cleaning of each property is taking longer than usual.

Upon arrival you will receive a charming welcome hamper containing some of our favourite local treats. The hamper can differ slightly from season to season - during Easter, Christmas and special occasions you can expect an extra seasonal surprise!
In our apartments and smaller cottages, we include Prosecco, milk, 4 individual boxes of kellogg's cereals, biscuits, tea-bags, hot chocolate, sugar and some extra little indulgences.
If you're staying at one of our larger properties, you will enjoy an upscaled version of the above with the addition of: fresh bread, fruit, flowers, fresh coffee, eggs and butter.
We also provide a high quality set of towels for each guest, and bed linen.
If you are staying in a property with a log burner or open fire, we will also provide logs, kindling, firelighters and matches.

Of course! We don’t mind you getting your groceries delivered, but please note that you must book the delivery to occur after your own arrival and you must also be present to take the delivery.

Yes, of course! If you are celebrating a birthday, anniversary, or another occasion, we can provide balloons, cake and other celebratory items upon request.

Sorry, but we do not allow groups of under 21’s to book with us. We also do not accept single-sex parties such as stag and hen parties. If you are planning an event like this we will be happy to recommend suitable properties nearby that may be able to accommodate you.

Yes! Our properties are often located within quiet communities with wonderful neighbours, so we ask that you are respectful of them and that you aren't too loud whilst enjoying the property. Please see our terms and conditions for information on the noise deposit process.

For any planned events (such as parties, celebrations or meetings) at the property, we ask that you seek advance consent from us to avoid any problems or potential cancellation of your booking. We really want you to have a good time during your stay with us, however we do have to be considerate of surrounding neighbours and the wellbeing of the property itself. Please note, we do not accept stag or hen parties.

Please contact us as soon as you possibly can. Depending on the circumstances and the dates of your booking, we can often alter the date of your stay or release funds to a voucher that can be used at a later date.

This is extremely unlikley to happen, however very occasionally things can go wrong. Should this ever happen, we will always contact you directly and promptly to discuss.

We do not offer holiday insurance ourselves, however we do advise you to take out a holiday insurance policy for your stay.

While holiday insurance is not compulsory, it is advised that you look into taking out holiday insurance so that your stay is covered in case it cannot go ahead.

We love dogs and would love for you to bring your four-legged friend with you, however, please be aware that a few of our properties are pet-free zones so that we can accommodate guests with allergies. Look for the dog symbol on the accommodation page or in the facilities section on each property page.

We allow well behaved dogs to stay in some of our properties (look out for the dog symbol). We ask for paws to remain on the floor and that you don’t let your dog venture onto the furniture, that you clear the garden of any mess and that you do not leave them alone in the property. While we love all animals, we are only able to accept dogs at this time.

Our team work hard to ensure the safety of our guests, staff and properties. This includes making sure all tests and checks are completed regularly for our properties and their appliances. We regularly check fire safety equipment and routinely perform risk assessments. We also strive to provide as much accessibility information as we can.

No. Smoking or vaping of any kind is not permitted in our properties.

Our properties are very popular all year-round and are competitively priced based on demand seen in previous years booking early or late will rarely affect the price. We do offer a 10% discount for all returning customers. If you sign up to our newsletter, you'll also recieve exclusive offers and discounts.

Friends are allowed to visit you in the property. However, friends are not allowed to stay overnight unless they have been pre-notified to us and are within the maximum number of guests stated on our website. This is an insurance and health & safety concern and is therefore non-negotiable.

We define an infant as being a child under the age of 24 months (2 years) on the date of arrival.

We can provide travel cots or highchairs on request, but we do not provide linen or blankets for babies.

On each property page of our website we have put notes regarding accessibility so you can be forewarned of stairs and ground floor bedrooms or bathrooms. If you are still unsure or would like some more information, please contact us and we will be happy to help you choose the most suitable property for you.
Ramps are available at The Laurels. Please ask and we will make sure they are easily accessible for your stay.

The all important question! Yes, our properties all have the best WiFi available in the area. Please note that this is for recreational purposes only and is not meant for business use. Speeds and service may vary depending on the area – rural areas often have slightly slower WiFi speeds, but they are getting much better!
Should our guests experience difficulties with the internet or loss of use, we will not be held responsible.

We are a close team and we work tirelessly to ensure that we make every effort to ensure flawless, perfect stays at our properties. Very occasionally, things may not meet our exceptional standards. If this is the case, we would like you to let us know as soon as possible - ideally within 24 hours. This will enable us to investigate the issue and to do our very best to take any necessary action. If you do not tell us (or the housekeeping team), the issue can’t be attended to, and we will assume that everything is running seamlessly for you.

You should find parking information on the property’s page on our website under facilities. If you need any more information regarding parking or travel in the area, please contact us.

We love that you’re doing your part for the environment, please contact us to ask if you wish to charge your electric vehicle. This can make the electricity bills significantly higher for the owner, so fees may be required.

The ways you can leave feedback depends on which platform you booking was placed with. Following your stay, each platform should email you requesting a review. If you would like to leave feedback sooner, or you have not recieved a feedback request, please email your feedback to info@luxurycotswoldretreats.com

We ask that you leave the property in good condition and reasonably tidy – in a similar state to when you arrived. Our housekeepers will take care of the rest.